Shipping Policies

All orders are processed within 24 hours  after receiving your order confirmation email (excluding weekends and holidays). At this point we will create your unique piece and you will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout.  

Shipping option	Estimated delivery time	Price
Free Shipping	10 to 14 business days	$0.00
Express Shipping	--	--

We offer international shipping to the following locations:

• United Kingdom 
• Spain
• Germany
• France
• Italy
• Holland
• Belgium
• Australia
• United Arab Emirates
• China
• Japan
• Korea
• Mexico
• Brasil
• Chile

*Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
South America Shipping	12 to 16 business days	$0
Europe Shipping	10 to 14 business days	$0
Asia Shipping	12 to 16 business days	$0

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Aukala is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at the contact page in the main menu with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note that some carriers are limited when delivering to PO.Boxes, we highly recommend adding a home address to your shipping information in order to avoid any delays.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at the contact page in the main menu with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you want to see the complete refund policies please click here